Ask these at any dealership.

Negotiating does not change our price, and not negotiating does not cost you anything. The Promise Price comes from market data, not from how hard you push or what you are willing to walk on. The first-time buyer and the toughest negotiator start from the same posted number.

Yes. We will put the full out-the-door price in writing up front, including every fee, before you drive in. You can build the entire deal online through our Promise Path.

There are no surprises, and nothing required to buy is unwanted or unnecessary. There may be instances where an item has been added to the car, but it will be clearly reflected in the car's price. Sometimes these items come with dealer trades, and sometimes we add accessories to vehicles to show them off for marketing. If the items can be removed, we will gladly remove them. They will never be hidden or used to inflate margins.

No. We do not add market adjustments or dealer markups over MSRP.

We do not add any unnecessary fees. We do have a documentation fee that allows us to pay for the administration of the paperwork and the processing of the deal through registration and titling, for example. No unnecessary fees are added to vehicles here.

Our documentation fee is $445 and it is the same for every customer. It is not negotiable up or down, which is the point.

We sell at buy rate. The rate the bank approves is the rate you get. We do not mark up your interest rate to make money on the back of the loan.

Finance companies pay dealerships a flat fee for the business. That is how we make any income from the financing of a vehicle from a lender. Almost every other dealer marks up the rate, and that is how they make their money when dealing with lenders. We do not do that.

Yes. The Promise Price on the car is the same whether you finance with us, pay cash, or bring your own loan.

Yes. Same credit, same lender, same day means the same rate, because we pass through buy rate rather than negotiating markup.

Our F&I products are sold at a fixed posted menu rate, and they are the same price for everyone. We use set pricing, which is a major differentiator for us compared to other dealers who adjust prices based on who is sitting in front of them.

We price from a fixed menu across the board.

We are willing to share the cost of our F&I products if requested. We are radically transparent and only mark up products based on their market value. Even then, we make sure we are not at the top of the market in any of our pricing.

Every product on your contract is one you chose and saw itemized. We do not pack products into a payment. You will see each item and its price before you sign.

No. Every F&I product is optional. None of them are required to get the Promise Price or your rate. Also, the price of the car does not depend on how you finance the vehicle or whether you pay cash. All of our prices are set before you ever walk in and will stay that way. The only exceptions that might occur are defined and explained. The price will never go up, only down, for situations we are unable to overcome that are defined in our price promise policy.

You are free to cancel any products you choose. You will be refunded the full amount you were due based on the products' cancelable policies and the life of the current policy.

We appraise once, using a valuation source we trust plus a market sanity check, then apply our standardized reconditioning estimate. We will show you the basis for the number rather than ask you to take it on faith.

Your trade is valued on its own. We do not move money between your trade and the car price to disguise the real total. Each number stands alone.

Yes. We set the trade number once and give it to you in writing on its own, before and independent of the new car discussion. We will only reconsider it with a written competing offer or if the car's condition differs from what we appraised.

Our salespeople are not paid on commission. They do not make more if you spend more, so there is no reason to steer you. They are paid to help you, not to close you.

You do not have to negotiate, and you do not lose by not negotiating. The price is the posted Promise Price, set from market data. Haggling is not the path to a better number here, because the posted number already is the number.

A typical deal done through the Promise Path Online would be about 45 minutes. If everything is flowing perfectly, a conventional deal should take no longer than necessary and can be completed in an hour or less after you select your vehicle. That said, it also depends on whether anyone is waiting for a finance manager. Your time is extremely important to us, so we will try to expedite the process as best we can.

We offer a 48-hour return guarantee. If you change your mind, you can bring the car back within that window.

Yes. Every number we discuss is in writing before you sign. Nothing changes between the agreement and the contract.

No. We would rather over-explain than have you find a surprise later. Ask us anything and we will answer it the same way every time.

Yes, that is completely fine. We say the same things on the record that we say off it.

Yes. Take the numbers home. The Promise Price is set from market data, not from a clock, so there is no today-only pressure and stepping away to think does not cost you the number you were quoted.